Pure label T (baby & kids)

About orders

We may contact you regarding your order. If you have blocked emails from us using your "URL link email rejection settings" or "domain email rejection settings," please change your settings to allow emails from the "nemyon.store@gmail.com" domain.

About the product

1. Regarding product sewing, our store handles overseas products.
   Since inspection standards for overseas products differ from those for Japanese products, there may be minor defects in the stitching, etc. (rough seams or thread treatment, loose threads, chalk marks that have not been completely removed, threads of other colors mixed into the fabric, wrinkles from folding, a strong odor, misalignment of patterns or prints, cracks, or other minor defects in the print, etc.)
   We carefully inspect each item before shipping, but as mentioned above, some items may have slightly poor stitching. Please note that we consider items to be in good condition if they have no obvious defects and can be worn without any problems.
2. Regarding the color of restocked items, when we reproduce products, it may be difficult to achieve the same color even if we dye the fabric in the same way. Please note that if you order multiple items of the same color, the color may change slightly depending on the time of arrival of the products.

Regarding product shipping time

We have both ready-to-ship and made-to-order products. The shipping times are listed on each product page. Please check before purchasing as shipping times may differ.

In-stock items: Ships within 5 business days of purchase (excluding weekends and holidays).
Pre-order items: Ships approximately 2-8 weeks after purchase. (If the manufacturer predicts a production delay, we may contact you via your registered email address.)

If you purchase both ready-to-ship and made-to-order items together, we will ship them according to the delivery date of the made-to-order items.
If you are in a hurry, we ask that you place your order in a separate transaction.
Once your order has been shipped, we will send you a shipping completion email, so please check it.

Return and exchange policy

1. Regarding returns/exchanges, we do not accept returns or exchanges for reasons of the customer's own convenience or for the following reasons.
   All of our staff would like to be as flexible as possible, but we ask that you understand this and go ahead with your purchase.
2. Products that can be returned/exchanged Generally, we do not accept returns/exchanges, but if there is a mistake in our delivery or a defect that does not meet the quality standards for overseas products, we will only accept returns/exchanges for the following products.
   - Products received within 7 days - Products with tags and other accessories still attached - Products that have never been worn or washed - Products in the same condition as when they arrived without any alterations or alterations Please check the above and feel free to contact us.
3. Return/exchange method Please contact our store within 7 days of receiving the product.
   When doing so, please include your name, order ID, and reason for wishing to return or exchange the product, and attach images of the product you wish to return/exchange (enlarged images of the entire product and the defective part).
   Please wait for a response from our store, and if your application is accepted, we will contact you separately with further instructions. Please include a note with your name and order ID along with the product and send it to the specified address.
   If you would like to exchange your item, we will ship you a new item once we receive it.
   *Please note that if you return the product without applying for a return/exchange or completing the procedures after your application has been accepted, we will not be able to process the return or refund.
   *Shipping costs for returns/exchanges will be borne by our store.
4. Regarding refunds: Refunds will be processed once we have confirmed the arrival of the returned product.
   If you paid by credit card, we will arrange for the charge to be cancelled.
   Due to the closing date with your credit card company, the cost of the returned item may be initially deducted from your account.
   In this case, the credit card company will refund or deduct the amount on the billing date of the following month or the month after.
   Details regarding the refund schedule will vary depending on your credit card company.
   For details, please contact your credit card company.

About payment methods

The currently available payment methods are as follows:

Credit card (Visa, MasterCard, JCB, American Express) / shop pay / Apple pay / Google pay / Pay Pal / Paidy / PayPay / au Pay / LINE Pay / Rakuten Pay / Bank transfer

About Shipping

Shipping is a flat rate of 500 yen throughout Japan (free shipping for purchases of 5,000 yen or more excluding tax, excluding shipping and discounts).
We will ship to customers throughout Japan using Yamato Transport's "Takkyubin Compact" and Japan Post's "Click Post" and "Yu-Pack".
Please check the tracking number included in the shipping confirmation email.

About inquiries

For inquiries, please contact us via the inquiry form or nemyon.store@gmail.com. We will respond within 2 business days.

Inquiry hours: 9:00-22:00 (Mon-Sun) We may take longer to respond during long holidays such as the New Year holidays.